1. Introduction
At Sabr, we strive to provide high-quality products and customer satisfaction. If you are not completely satisfied with your purchase, we’re here to help with our refund and returns policy.
2. Eligibility for Returns
We accept returns under the following conditions:
✔ Items must be returned within 14 days of delivery.
✔ Products must be unused, in original packaging, and in the same condition as received.
✔ Proof of purchase (order confirmation or receipt) is required.
3. Non-Returnable Items
Certain items cannot be returned, including:
❌ Personalized or custom-made products.
❌ Opened or used items (unless defective).
❌ Gift cards and digital downloads.
4. Refund Process
✔ Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
✔ Approved refunds will be processed within 5-7 business days and credited to your original payment method.
5. Exchange Policy
✔ If you received a defective or damaged product, we will offer a free replacement or exchange.
✔ Contact us within 7 days of delivery to request an exchange.
6. Return Shipping
✔ Customers are responsible for return shipping costs unless the item is defective or incorrect.
✔ We recommend using a trackable shipping service to ensure safe delivery.
7. Changes to This Policy
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
